“I love a book that is entertaining and engaging. But, it also has to teach me something. Ditch the Act delivers the goods! As an expert in customer and employee loyalty, I found lessons to help people create loyal relationships with people they haven’t met yet, digitally that is. Ryan and Leonard’s concept of revealing your whole self with candor will help you drive loyalty with the masses.”

Shep Hyken, Customer service/experience expert and New York Times bestselling author of The Amazement Revolution

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